Senior Customer Success Manager, Pharmacovigilance SaaS

Veeva Systems, Inc.; United States; A distancia; USD 106.000 - 156.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision, and basiclife

Flexible PTO and company paid holidays

Retirement programs

Maternity & Paternal Leave

Fitness Reimbursement

1% charitable giving program

Descripción de la vacante

Veeva Systems, Inc. seeks a Customer Success Manager to bridge global life sciences customers with Veeva's Pharmacovigilance suite, driving maximum value and adoption.

You will partner with executives and PV leaders, understand their strategic goals, and collaborate with cross‑functional teams to deliver outcomes that matter. This role supports a Work Anywhere framework and requires deep PV experience.

Formación

• 7+ years of experience in Pharmacovigilance.
• Experience working with or in large global pharmaceutical companies.
• Customer-facing consulting experience.
• Experience managing relationships with key decision makers and application owners.
• Ability to travel up to 25% and reside in Europe.

Responsabilidades

• Support 4-6 large, global customers post-implementation with Veeva Pharmacovigilance applications.
• Lead with curiosity, act as a trusted advisor and own the relationship with customers' business decision makers and application owners.
• Liaise with Veeva Strategy, Sales, Product and/or Services' stakeholders to address customer needs.
• Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs.
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning.

Conocimientos

Pharmacovigilance experience

Customer-facing consulting

Relationship management

Travel up to 25%

Herramientas

Veeva Vault

Descripción del empleo

Veeva Systems, Inc. seeks a Customer Success Manager to bridge global life sciences customers with Veeva's Pharmacovigilance suite, driving maximum value and adoption.

You will partner with executives and PV leaders, understand their strategic goals, and collaborate with cross‑functional teams to deliver outcomes that matter. This role supports a Work Anywhere framework and requires deep PV experience.