Senior CSM – Aerospace & Defense Growth & Renewals

Lumafield; San Francisco (CA); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Equity grants

Health & wellness stipend

401(k)

Parental leave

Flexible PTO

Commuter benefits

Company-wide events

Job summary

A leading technology company in San Francisco seeks a Customer Success Manager to enhance strategic growth in the Aerospace & Defense sector. The ideal candidate has 8+ years of experience, an engineering degree, and strong client-facing skills. Responsibilities include managing the customer lifecycle and fostering relationships to drive product value. The role offers competitive compensation and an inclusive work environment.

Qualifications

• 8+ years of experience in engineering or manufacturing.
• Experience in account management, consulting, or program management.
• Familiarity with aerospace and defense business models and processes.

Responsibilities

• Serve as primary point of contact for customer accounts.
• Proactively manage renewals and mitigate churn risk.
• Identify upsell and new use case opportunities.
• Build strong customer relationships through reviews and planning.

Skills

Customer relationship management

Engineering analyses

Communication skills

Project management

Technical depth in aerospace and defense

Education

Engineering B.S. degree or similar

Job description

A leading technology company in San Francisco seeks a Customer Success Manager to enhance strategic growth in the Aerospace & Defense sector. The ideal candidate has 8+ years of experience, an engineering degree, and strong client-facing skills. Responsibilities include managing the customer lifecycle and fostering relationships to drive product value. The role offers competitive compensation and an inclusive work environment.