Strategic Customer Success Manager

Bee Genius Careers; Oakland (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

A dynamic HR-Tech company in Oakland seeks a Customer Success Manager to build relationships and drive customer satisfaction. You'll engage with clients by understanding their needs, providing tailored solutions, and conducting ongoing check-ins. The ideal candidate will possess a Bachelor's degree and experience in customer success or account management. The role offers a salary range of $70,000 - $100,000 per year, contingent on experience.

Qualifications

• Proven experience in customer success or account management.
• Strong understanding of customer relationship management principles.
• Knowledge of the industry and product offerings is a plus.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Understand customer needs and objectives to provide tailored solutions.
• Conduct regular check-ins and QBRs to assess customer satisfaction.
• Provide product demonstrations and training to customers.
• Collaborate with cross-functional teams to resolve customer issues.
• Identify opportunities for upselling and expansion within existing accounts.

Skills

Customer relationship management

Communication skills

Analytical mindset

Problem-solving abilities

Education

Bachelor's degree in Business Administration, Marketing, or related field

Job description

A dynamic HR-Tech company in Oakland seeks a Customer Success Manager to build relationships and drive customer satisfaction. You'll engage with clients by understanding their needs, providing tailored solutions, and conducting ongoing check-ins. The ideal candidate will possess a Bachelor's degree and experience in customer success or account management. The role offers a salary range of $70,000 - $100,000 per year, contingent on experience.