Senior Customer Success Manager, Mid Market – Enterprise

OnsiteIQ; New York (NY); On-site; USD 160,000 - 181,600; Full time

Job summary

A leading construction intelligence platform based in New York is seeking a Senior Customer Success Manager to ensure enterprise clients maximize value from their services. The role focuses on strategic relationship building with key stakeholders, overseeing complex portfolio rollouts, and providing vital operational support. Candidates should be experienced in project management and customer satisfaction. The position offers an annual salary ranging from $160,000 to $181,600, reflecting the mid-senior level nature of the job.

Qualifications

• Experienced in managing high-touch accounts and strategic customer relationships.
• Strong project management skills crucial for guiding customers.
• Ability to drive customer satisfaction and successful outcomes.

Responsibilities

• Ensure enterprise clients gain maximum value from the platform.
• Oversee complex portfolio rollouts for multiple touchpoints.
• Collaborate closely with internal teams to deliver services.

Skills

Project management

Relationship building

Customer satisfaction

Job description

A leading construction intelligence platform based in New York is seeking a Senior Customer Success Manager to ensure enterprise clients maximize value from their services. The role focuses on strategic relationship building with key stakeholders, overseeing complex portfolio rollouts, and providing vital operational support. Candidates should be experienced in project management and customer satisfaction. The position offers an annual salary ranging from $160,000 to $181,600, reflecting the mid-senior level nature of the job.