Senior Customer Success Manager, Mid Market

OnsiteIQ; New York (NY); On-site; USD 160,000 - 181,600; Full time

Job summary

A leading construction intelligence platform based in New York is seeking a Senior Customer Success Manager to ensure enterprise clients maximize value from their services. The role focuses on strategic relationship building with key stakeholders, overseeing complex portfolio rollouts, and providing vital operational support. Candidates should be experienced in project management and customer satisfaction. The position offers an annual salary ranging from $160,000 to $181,600, reflecting the mid-senior level nature of the job.

Qualifications

• Experienced in managing high-touch accounts and strategic customer relationships.
• Strong project management skills crucial for guiding customers.
• Ability to drive customer satisfaction and successful outcomes.

Responsibilities

• Ensure enterprise clients gain maximum value from the platform.
• Oversee complex portfolio rollouts for multiple touchpoints.
• Collaborate closely with internal teams to deliver services.

Skills

Project management

Relationship building

Customer satisfaction

Job description

Senior Customer Success Manager, Mid Market

Join to apply for the Senior Customer Success Manager, Mid Market role at OnsiteIQ.

OnsiteIQ is a leading construction intelligence platform that leverages cutting‑edge technology to transform how construction projects are managed and executed. Our innovative platform utilizes AI‑powered visual data to provide real‑time insights, streamline workflows, and enhance decision‑making for construction professionals. With a commitment to revolutionizing the construction industry, OnsiteIQ is looking for a talented Senior Customer Success Manager to join our team and play a critical role in delivering exceptional value to our enterprise‑level clients.

Position Overview

As a Senior Customer Success Manager at OnsiteIQ, you will be responsible for ensuring that our enterprise clients derive maximum value from our construction intelligence platform. This role involves cultivating deep, strategic relationships with key customer stakeholders and working closely with internal teams to ensure a seamless delivery of both the SaaS product and operational services. You will serve as the trusted advisor, overseeing complex portfolio rollouts, driving customer satisfaction, and ensuring successful outcomes across multiple touch points.

Your focus will be on managing high‑touch, high‑value accounts, and you will leverage your project management skills to guide customers through all stages of their journey, from onboarding to ongoing support and growth.

If this role resonates with you and you're excited to build alongside us, please apply and let’s talk!

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Location: New York, NY • Salary: $160,000.00-$181,600.00 (per annum)