Mid-Market Customer Success Manager — Growth & Adoption

Bobyard; San Francisco (CA); On-site; USD 110,000 - 130,000; Full time

Job summary

A leading tech company in San Francisco is seeking a Customer Success Specialist to ensure that mid-market construction firms achieve their desired business outcomes. The role involves managing customer relationships, creating support materials, and collaborating with internal teams. The ideal candidate is tech-savvy, possesses strong communication skills, and is eager to thrive in a startup culture. This full-time, in-person position offers a competitive salary of $110k-$130k OTE, and a unique opportunity to shape the future of customer success.

Qualifications

• Ability to teach customers how to use technical products.
• Experience presenting to leadership for business cases.
• Willingness to work in a startup environment requiring dedication.

Responsibilities

• Define success with customers and onboard them.
• Own relationships with customers proactively.
• Create customer success playbooks and support materials.

Skills

Tech-savvy

Great communication

Strong presentation skills

Knowledge seeker

Strategic thinking

Creative problem-solving

Tools

Zapier

CRM Automations

Job description

A leading tech company in San Francisco is seeking a Customer Success Specialist to ensure that mid-market construction firms achieve their desired business outcomes. The role involves managing customer relationships, creating support materials, and collaborating with internal teams. The ideal candidate is tech-savvy, possesses strong communication skills, and is eager to thrive in a startup culture. This full-time, in-person position offers a competitive salary of $110k-$130k OTE, and a unique opportunity to shape the future of customer success.