Senior Customer Success Manager – Growth & Outreach

Energy Innovation Corp; Farmington (NM); On-site; USD 81,000 - 127,000; Full time

Job summary

Mastercard is hiring a Customer Success Manager in Farmington, NM. The role focuses on outbound-driven growth, with accounts ranging from 81,000 to 127,000 USD annually. You will own initiatives from concept to delivery and be measured by a clear managerial framework.

The position emphasizes autonomy, cross-functional collaboration, and hands-on progress in sales and marketing initiatives within Mastercard’s NM expansion.

Qualifications

• 8+ years owning outcomes, not just completing tasks.
• Comfortable owning projects from concept through delivery.
• The kind of empathy that makes hard feedback land softly.
• Reliable, accountable, and committed to following through.
• Comfort being measured against a clear manager bar.

Responsibilities

• Seed Farmington social channels with content that earns replies.
• Rewrite the one-pager until a Farmington stranger gets it in ten seconds.
• Pair Churn Reduction insight with gut feel to rank the hottest leads.
• Carry the brand voice into every cold call and every caption.
• Hunt for partnership angles no one in Farmington, NM has tried.
• Read the room on every manager call and adjust the close.
• Run discovery calls that uncover budget without asking for it.
• Build the Patience report leadership checks before the NM review.

Skills

Lead generation

Churn reduction

Storytelling

Job description

Mastercard is hiring a Customer Success Manager in Farmington, NM. The role focuses on outbound-driven growth, with accounts ranging from 81,000 to 127,000 USD annually. You will own initiatives from concept to delivery and be measured by a clear managerial framework.

The position emphasizes autonomy, cross-functional collaboration, and hands-on progress in sales and marketing initiatives within Mastercard’s NM expansion.