Senior Customer Success Manager (Fully Remote)

Specright; United States; À distance; USD 120 000 - 180 000; Plein temps

Résumé du poste

Specright provides a purpose-built platform for Specification Management, helping companies digitize and act on supply chain data. It is an energetic, 100% remote company with an entrepreneurial, informal, and fast-paced culture.

Specright seeks a customer-focused leader to drive adoption and success within strategic accounts, acting as a trusted advisor to executive stakeholders and identifying opportunities for expansion in collaboration with sales teams.

Qualifications

• 5+ years relevant work experience.
• SaaS account management or strategy consulting experience.
• Proven ability to manage complex SaaS implementations and executive presentations.

Responsabilités

• Develop trusted advisor relationships with customer executive sponsors.
• Oversee adoption, training, and best practices to deliver incremental value.
• Identify and grow opportunities, collaborating with sales for retention and renewals.
• Drive customer adoption and success within strategic accounts.

Connaissances

SaaS account management

Strategy consulting

Executive presentations

Description du poste

• Drive customer adoption and success within strategic accounts.
• Act as a trusted advisor and coach to executive stakeholders.

Key Responsibilities:

• Develop trusted advisor relationships with customer executive sponsors.
• Oversee adoption, training, and best practices to deliver incremental value.
• Identify and grow opportunities, collaborating with sales for retention and renewals.

Preferred Experience:

• 5+ years relevant work experience.
• SaaS account management or strategy consulting experience.
• Proven ability to manage complex SaaS implementations and executive presentations.

Specright

Specright provides a purpose-built platform for Specification Management, helping companies digitize and act on supply chain data. It is an energetic, 100% remote company with an entrepreneurial, informal, and fast-paced culture.