Senior Customer Success Manager (Fully Remote)

Partner Company; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Partner Company is seeking a Customer Success Manager to own strategic relationships across a portfolio of enterprise accounts in a defined industry vertical. The role emphasizes high-touch engagement with executive stakeholders to drive customer health and outcomes.

You will serve as the primary CSM for Tier 1 and Tier 2 accounts, develop comprehensive account plans, and conduct quarterly business reviews while identifying expansion opportunities.

Qualifications

• 5+ years in customer success, account management, or consulting within HCM, Payroll, or Workforce Management.
• Experience managing executive-level relationships and deep understanding of HCM solutions.
• Fully remote work environment with a strategic, enterprise-focused customer portfolio.

Responsibilities

• Own strategic customer relationships across a portfolio of enterprise accounts within an assigned industry vertical.
• Provide high-touch engagement and work with executive stakeholders to drive customer health and outcomes.
• Serve as the primary Customer Success Manager for Tier 1 and Tier 2 accounts, building and maintaining comprehensive account plans.
• Establish executive sponsor partnerships and conduct quarterly business reviews while identifying expansion and upsell opportunities.

Skills

Executive relationship management

Strategic account planning

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Job description

• You will own strategic customer relationships across a portfolio of enterprise accounts within an assigned industry vertical.
• You will provide high-touch engagement and work with executive stakeholders to drive customer health and outcomes.

Key Responsibilities:

• Serve as the primary Customer Success Manager for Tier 1 and Tier 2 accounts, building and maintaining comprehensive account plans.
• Establish executive sponsor partnerships and conduct quarterly business reviews while identifying expansion and upsell opportunities.

Requirements:

• Bachelor's degree or equivalent with 5+ years in customer success, account management, or consulting within HCM, Payroll, or Workforce Management.
• Demonstrated experience managing executive-level relationships and deep understanding of HCM solutions.
• Fully remote work environment with a strategic, enterprise-focused customer portfolio.
• Opportunity to build executive relationships and collaborate across Sales, Renewals, Delivery, and Customer Success teams.

Partner Company

The company provides HCM, Payroll, and Workforce Management solutions and services to enterprise clients. It offers a fully remote work environment and focuses on strategic customer relationships and growth.