Senior Customer Success Manager (Fully Remote)

Simpplr; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Remote work

Flexibility

Professional development and growth

Job summary

Simpplr is an AI-powered intranet platform that unifies the digital workplace by connecting people, knowledge, and apps. Trusted by over 1,000 organizations, Simpplr delivers adoption at scale and a focus on employee experience.

This role owns a portfolio of strategic customers, develops success plans, tracks adoption, demonstrates value, and leads Executive Business Reviews with senior stakeholders, all within a flexible remote environment.

Qualifications

• 5+ years in CS or Account Management in B2B SaaS.
• Experience with enterprise customers in US or EU.
• Strong commercial acumen and communication skills.

Responsibilities

• Own portfolio of strategic customers and drive outcomes.
• Develop success plans, track adoption, and demonstrate value.
• Lead Executive Business Reviews with senior stakeholders.

Skills

Enterprise customer management

B2B SaaS experience

Strong communication

Commercial acumen

Job description

• Own portfolio of strategic customers and drive outcomes.
• Develop success plans, track adoption, and demonstrate value.
• Lead Executive Business Reviews with senior stakeholders.

Qualifications:

• 5+ years in CS or Account Management in B2B SaaS.
• Experience with enterprise customers in US or EU.
• Strong commercial acumen and communication skills.
• Competitive salary and performance incentives.
• Health benefits, remote work, and flexibility.
• Professional development and growth opportunities.

Simpplr

Simpplr is an AI-powered intranet platform that unifies the digital workplace by connecting people, knowledge, and apps. It is a Series D company trusted by over 1,000 organizations, with a culture focused on innovation, collaboration, and employee experience.