Senior Customer Success Lead — Remote, Strategic Accounts

Specright; United States; Remote; USD 90,000 - 160,000; Full time

Job summary

Specright is seeking a Senior Customer Success Manager to drive adoption and renewal with strategic customers. You will act as a trusted advisor, align with business goals, and articulate value to executives, guiding adoption and expansion of the Specright platform.

You will lead workshops, drive ROI, and mentor peers while coordinating with sales for growth and renewals. This is a fully remote role with travel up to 30%.

Qualifications

• 5+ years in a senior Account Manager or CSM role with large strategic customers.
• Experience in SaaS account management or strategy consulting is a plus.
• Bachelor’s degree from a four year institution.
• Ability to navigate complex customer organizations and present at an executive level.
• Experience managing large, complex SaaS project implementations.

Responsibilities

• Own the full end-to-end customer journey and relationship post-implementation to renewal.
• Build trusted advisor relationships with executive sponsors and decision makers.
• Lead workshops and EBRs to identify objectives and drive ROI.
• Oversee product adoption, training, and best practices to maximize value.
• Foster a community of Specright customers and share best practices.
• Identify growth opportunities and collaborate with sales for retention/renewals.
• Travel up to 30% for strategic onsites with leadership.

Skills

Senior CSM experience

SaaS account management

Executive presentation skills

Customer relationship management

Education

Bachelor’s degree

Job description

Specright is seeking a Senior Customer Success Manager to drive adoption and renewal with strategic customers. You will act as a trusted advisor, align with business goals, and articulate value to executives, guiding adoption and expansion of the Specright platform.

You will lead workshops, drive ROI, and mentor peers while coordinating with sales for growth and renewals. This is a fully remote role with travel up to 30%.