Senior Customer Success Manager, Enterprise Payments & Growth

Gohyred; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

Stripe is seeking an experienced Customer Success Manager to manage a book of Platform customers in a senior, enterprise-focused role. You will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business and realize maximum value from Stripe's platform.

The ideal candidate is analytical, meticulous, and enjoys engaging customers to investigate issues and deliver actionable insights.

Qualifications

• 10+ years of client-facing relationship management, preferably with complex global organizations.
• Marketplace and/or SaaS platform experience.
• 3+ years of experience with consumption-based SaaS products is not license/seat.
• Strong business sense and understanding of user business drivers.
• Track record of leading technical conversations and persuading action.

Responsibilities

• Partner closely with account executives and TAMs to support post-sale engagements focused on optimization, retention, and growth of Stripe’s platform customers.
• Manage a book of customers to drive account health, renewals, growth, referrals, and satisfaction.
• Serve as a trusted payments and product advisor to managed customers by delivering payments performance and industry insights.
• Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and guidance on value.
• Advocate for the customer to internal stakeholders; share feedback to Product, Engineering, Support, Marketing, and Sales.
• Coordinate with the account team to identify and surface expansion opportunities.

Skills

Analytical skills

Client-facing mgmt

SaaS experience

Job description

Stripe is seeking an experienced Customer Success Manager to manage a book of Platform customers in a senior, enterprise-focused role. You will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business and realize maximum value from Stripe's platform.

The ideal candidate is analytical, meticulous, and enjoys engaging customers to investigate issues and deliver actionable insights.