Platform Success Manager — Payments Growth & Strategy

Stripe; San Francisco (CA); Presencial; USD 200.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity

Company bonus

401(k) plan

Medical benefits

Dental benefits

Vision benefits

Wellness stipend

Descripción de la vacante

Stripe seeks a highly capable Customer Success Manager to manage a portfolio of Platform customers, delivering proactive workshops and business reviews to help users grow their business. You will present payments insights and thought leadership while coordinating with sales, TAMs, and operations to drive product adoption and renewal success.

The ideal candidate is analytical and meticulous, comfortable leading technical conversations, and partnering with cross-functional teams to optimize

Formación

• 10+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product.
• Marketplace and/or SaaS Platform experience
• 3+ years of experience with consumption-based SaaS products (not license/seat)
• Strong business sense and understanding of underlying drivers and strategy of our user’s businesses
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Strong analytical skills

Responsabilidades

• Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s platform customers
• Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
• Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights
• Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe
• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
• In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful.

Conocimientos

Enterprise relationship management

SaaS Platform experience

Consumption-based SaaS

Analytical skills

Technical conversations

Business acumen

Descripción del empleo

Stripe seeks a highly capable Customer Success Manager to manage a portfolio of Platform customers, delivering proactive workshops and business reviews to help users grow their business. You will present payments insights and thought leadership while coordinating with sales, TAMs, and operations to drive product adoption and renewal success.

The ideal candidate is analytical and meticulous, comfortable leading technical conversations, and partnering with cross-functional teams to optimize