Enterprise Customer Success Leader

Stripe; Atlanta (GA); On-site; USD 205,000 - 308,000; Full time

Benefits offered by this job

Equity

Company bonus / sales commissions

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Job summary

Stripe is seeking a manager to lead a high‑performing team of Customer Success Managers for our most complex enterprise relationships. You’ll coach the team, work directly with executives at key accounts, and partner cross‑functionally to align Stripe’s solutions with client priorities.

The ideal candidate has 12+ years in customer success or sales with 5+ years of people management, experience in payments or fintech, and a proven ability to scale teams in a high‑growth SaaS environment.

Qualifications

• 12+ years of customer-facing experience in customer success, account management, or sales.
• 5+ years of people management experience.
• Experience in payments or fintech or complex SaaS consumption.

Responsibilities

• Lead a team of Customer Success Managers supporting strategic, relationship-based accounts.
• Drive adoption and deliver value to customers.
• Develop vision and strategy for the team with focus on health, renewal and growth metrics.
• Identify risks and opportunities early and guide mitigation plans.
• Coach and mentor the team in consultative customer success and sales skills.
• Collaborate cross-functionally to tailor Stripe solutions to client needs.
• Establish operating rhythms: account planning, health reviews, renewals, and business reviews.
• Inspire and develop the team’s careers with clear expectations and feedback.

Skills

Customer success leadership

Enterprise accounts

People management

Relationship management

SaaS / Fintech

Job description

Stripe is seeking a manager to lead a high‑performing team of Customer Success Managers for our most complex enterprise relationships. You’ll coach the team, work directly with executives at key accounts, and partner cross‑functionally to align Stripe’s solutions with client priorities.

The ideal candidate has 12+ years in customer success or sales with 5+ years of people management, experience in payments or fintech, and a proven ability to scale teams in a high‑growth SaaS environment.