Enterprise Customer Success Lead — Payments & Growth

Stripe; San Francisco (CA); On-site; USD 165,000 - 248,000; Full time

Benefits offered by this job

Equity

Bonuses/Commissions

401(k)

Medical/Dental/Vision

Wellness stipend

Job summary

Stripe in San Francisco is seeking a Senior Customer Success Manager to manage a book of enterprise customers and drive long-term value. You will deliver proactive workshops, business reviews, and payments insights, collaborating with sales, TAMs, and operations to guide product discussions and ensure high renewal rates.

The role emphasizes strong executive presence, strategic thinking, and the ability to handle complex, global accounts in a fast-growing environment.

Qualifications

• 6+ years in a client-facing Enterprise role with global, complex orgs.
• Proven ability to lead technical conversations and drive action.
• Strong executive presence for in-person multi-stakeholder meetings.
• Track record of achieving targets in a sales context.

Responsibilities

• Partner with account executives and technical account managers to support post-sale engagements focused on retention and growth of Stripe's enterprise customers.
• Manage a book of customers to drive account health, renewals, growth, and satisfaction.
• Serve as trusted payments and product advisor, delivering performance insights and roadmap guidance.
• Conduct business reviews, align on user priorities, and share product updates to optimize value.

Skills

Enterprise relationship mgmt

Technical product

Executive presence

Sales driven

Tools

CRM

Job description

Stripe in San Francisco is seeking a Senior Customer Success Manager to manage a book of enterprise customers and drive long-term value. You will deliver proactive workshops, business reviews, and payments insights, collaborating with sales, TAMs, and operations to guide product discussions and ensure high renewal rates.

The role emphasizes strong executive presence, strategic thinking, and the ability to handle complex, global accounts in a fast-growing environment.