Enterprise CSM - Payments & Growth Partner

Stripe; Chicago (IL); On-site; USD 129,000 - 193,000; Full time

Benefits offered by this job

Equity

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Job summary

Stripe is seeking a Customer Success Manager to manage a book of enterprise customers and deliver proactive workshops, business reviews, and payments insights to help users grow their business.

The role requires strong relationship management, technical conversations, and the ability to align with sales, TAMs, and operations. Office-based with potential for in-office collaboration across locations.

Qualifications

• 4+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, working with a technical product.
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions.
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders.
• Proven track record of achieving targets and goals, preferably in a sales setting.
• Has handled difficult customers or situations and can demonstrate resolutions.
• The motivation and flexibility to work well in a high-growth environment where things change quickly.

Responsibilities

• Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe's enterprise customers
• Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
• Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights
• Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap, and provide guidance on how to optimize the value from Stripe
• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
• In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful

Skills

Client-facing

Enterprise CRM

Technical conversations

Executive presence

Targets achievement

Conflict resolutions

Job description

Stripe is seeking a Customer Success Manager to manage a book of enterprise customers and deliver proactive workshops, business reviews, and payments insights to help users grow their business.

The role requires strong relationship management, technical conversations, and the ability to align with sales, TAMs, and operations. Office-based with potential for in-office collaboration across locations.