Senior Enterprise Customer Success Leader

WinsAbove; Chicago (IL); Hybrid; USD 140.000 - 190.000; Vollzeit

Zusammenfassung

Stripe is seeking a hands-on Manager to lead a team of Customer Success Managers responsible for our most strategic, enterprise accounts. You will hire, coach, and grow the team, while partnering cross-functionally with executives to drive renewal, adoption, and growth.

You will set the vision and operating rhythms, shape account strategies, and mentor your team to deliver measurable value. This role requires experience managing in a high-growth technology environment and a passion for Stripe’s

Qualifikationen

• 12+ years of customer-facing experience in customer success, account management, or sales.
• 3–5 years of people management experience.
• Experience leading sales or account management in a high-growth technology environment.
• Ability to collaborate cross-functionally and coach a high-performing team.

Aufgaben

• Recruit, develop, and lead a team of Customer Success Managers for strategic accounts.
• Drive an engagement model focused on adoption and measurable value.
• Develop vision and strategy for the team and manage renewal growth.
• Mentor the team in consultative customer success and cross-functional collaboration.

Kenntnisse

Leadership

People management

Customer success

Strategic thinking

Jobbeschreibung

Stripe is seeking a hands-on Manager to lead a team of Customer Success Managers responsible for our most strategic, enterprise accounts. You will hire, coach, and grow the team, while partnering cross-functionally with executives to drive renewal, adoption, and growth.

You will set the vision and operating rhythms, shape account strategies, and mentor your team to deliver measurable value. This role requires experience managing in a high-growth technology environment and a passion for Stripe’s