Senior Manager, Enterprise Customer Success

Stripe; Chicago (IL); On-site; USD 205,000 - 308,000; Full time

Benefits offered by this job

Equity

Bonus / commissions

401(k) plan

Medical / dental / vision benefits

Wellness stipends

Job summary

Stripe is seeking a hands-on Manager to lead a team of high-performing Customer Success Managers and strengthen relationships with our most complex users. You will partner with executives and cross-functional teams to shape Stripe’s solutions and drive outcomes.

You’ll recruit, coach, and develop talent, push adoption and renewal metrics, and provide strategic guidance to senior stakeholders while managing risk and growth opportunities for enterprise accounts.

Qualifications

• 12+ years of customer-facing experience in customer success, account management, or sales.
• 3-5 years of people management experience.
• Experience leading sales or account management in a high-growth technology environment.
• Ability to hire, train, and coach a high-performing user-facing team.
• Ability to provide strategic advice on account strategies and act as executive sponsor.
• Ability to operate in a high-growth environment and solve complex problems.

Responsibilities

• Recruit, develop, and lead a team of Customer Success Managers supporting strategic accounts.
• Drive an engagement model focused on durable user relationships and increased adoption.
• Develop vision and strategy for the team; track health, renewal, and growth metrics.
• Identify risks and opportunities early; create mitigation plans.
• Coach and guide the team in consultative customer success and sales skills.
• Collaborate across functions to tailor Stripe solutions to client needs.
• Establish operating rhythms: account planning, health reviews, renewals, and business reviews.
• Inspire and develop team members' careers with clear expectations and feedback.

Skills

Customer success leadership

Relationship management

Strategic advisory

Executive sponsorship

Cross-functional collaboration

Tools

CRM systems

Job description

Stripe is seeking a hands-on Manager to lead a team of high-performing Customer Success Managers and strengthen relationships with our most complex users. You will partner with executives and cross-functional teams to shape Stripe’s solutions and drive outcomes.

You’ll recruit, coach, and develop talent, push adoption and renewal metrics, and provide strategic guidance to senior stakeholders while managing risk and growth opportunities for enterprise accounts.