Enterprise Payments Success Manager

Stripe; New York (NY); On-site; USD 140,000 - 200,000; Full time

Job summary

Stripe is seeking a motivated Customer Success Manager to manage a portfolio of enterprise customers in New York. You will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.

The role involves working with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations, with a focus on retention, expansion, and success.

Qualifications

• 6+ years in a client-facing enterprise relationship role.
• Experience with technical product environments and cross-functional teams.
• Strong executive presence and in-person presentation skills.
• Proven track record of meeting targets in a sales context.
• Ability to navigate complex organizations and manage change.

Responsibilities

• Partner with account executives and technical account managers to support post-sale engagements for Stripe's enterprise customers.
• Manage a book of customers to drive account health including performance, product adoption, usage, renewals and growth.
• Serve as a trusted payments and product advisor delivering payment performance and industry insights.
• Perform business reviews to align on user priorities and share Stripe product roadmap.
• Advocate for customers to internal stakeholders and share feedback for product improvements.
• Support book expansion by identifying opportunities to ensure customer success.

Skills

Enterprise relationship mgmt

Technical product interactions

Executive presence

Sales collaboration

Project management

Job description

Stripe is seeking a motivated Customer Success Manager to manage a portfolio of enterprise customers in New York. You will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.

The role involves working with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations, with a focus on retention, expansion, and success.