Senior Customer Success Manager – DACH & Nordics

Amplitude; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Flexible time off

Wellness stipends

Parental benefits

Mental health support

Employee stock purchase program

Job summary

Amplitude is seeking a Senior Customer Success Manager to own 15–20 Major Enterprise accounts across DACH, Benelux and the Nordics. You’ll lead deployments end-to-end, coordinate with internal and partner teams, and use AI-driven health signals to ensure adoption and renewal success.

You’ll join a growing EMEA team, with opportunities to influence product direction and expand relationships from kickoff through renewal and expansion.

Qualifications

• Proven Customer Success experience managing a portfolio of large Enterprise accounts.
• Experience with Enterprise deployments where change management and data governance were central.
• Clear commercial wins: customers you’ve retained and expanded.
• Strong communication and influencing skills, with exec presence.
• Solid project management skills and the drive to thrive in a fast-moving, independent role.

Responsibilities

• Lead deployments end to end.
• Scope the work, build the plan, run kickoff, and coordinate internal and partner teams so every account hits its milestones.
• Spot risk early and fix it.
• Use AI-powered health signals to catch adoption gaps and blockers before they affect timelines, renewals or results.
• Grow adoption, run hands-on sessions, find new use cases, and show customers how new capabilities help them grow.
• Tell the value story with success plans and executive business reviews that tie usage to business impact.
• Drive revenue with the AE.
• Collaborate on renewals and expansion: coach champions and build the business case.
• Shape the product by bringing feedback to Product for future builds.
• Raise the bar by sharing playbooks and enabling scale.

Skills

Enterprise portfolio management

Change management

Executive communication

Project management

Commercial impact

Job description

Amplitude is seeking a Senior Customer Success Manager to own 15–20 Major Enterprise accounts across DACH, Benelux and the Nordics. You’ll lead deployments end-to-end, coordinate with internal and partner teams, and use AI-driven health signals to ensure adoption and renewal success.

You’ll join a growing EMEA team, with opportunities to influence product direction and expand relationships from kickoff through renewal and expansion.