Senior CSM – DACH & Nordics, AI-Driven Growth

Amplitude; United States; Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Excellent health coverage

401(k) with employer match up to 1%

Flexible time off

Wellness stipends

Parental benefits

Job summary

Amplitude, a leading AI analytics platform, seeks a Senior Customer Success Manager to own 15–20 Major Enterprise accounts across DACH, Benelux and the Nordics, guiding deployments from kickoff to renewal. You will join a close-knit EMEA team, driving adoption, renewal and expansion while providing executive-level business reviews and championing customer success.

You’ll collaborate with Product to relay feedback and help shape the roadmap, leveraging AI signals to anticipate adoption gaps and

Qualifications

• Proven CS experience managing a portfolio of large Enterprise accounts.
• Experience with Enterprise deployments where change management and data governance were central.
• Clear commercial wins: customers retained and expanded.
• Strong communication and influencing skills, with exec presence.
• Solid project management skills and the drive to thrive in a fast-moving role.

Responsibilities

• Lead deployments end to end and scope work with internal/partner teams.
• Spot risks early and propose mitigations to protect timelines and renewals.
• Use AI-powered signals to drive adoption and address blockers.
• Drive renewals and expansions in collaboration with AE and customers.
• Provide executive business reviews tying usage to measurable impact.
• Shape product by feeding customer feedback to Product.

Skills

Enterprise accounts

Change management

Executive presence

Cross-functional

Project management

AI mindset

Job description

Amplitude, a leading AI analytics platform, seeks a Senior Customer Success Manager to own 15–20 Major Enterprise accounts across DACH, Benelux and the Nordics, guiding deployments from kickoff to renewal. You will join a close-knit EMEA team, driving adoption, renewal and expansion while providing executive-level business reviews and championing customer success.

You’ll collaborate with Product to relay feedback and help shape the roadmap, leveraging AI signals to anticipate adoption gaps and