Customer Success Manager - DACH & North

Amplitude; United States; Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Excellent health coverage

401(k) with employer match up to 1%

Flexible time off

Wellness stipends

Parental benefits

Job summary

Amplitude, a leading AI analytics platform, seeks a Senior Customer Success Manager to own 15–20 Major Enterprise accounts across DACH, Benelux and the Nordics, guiding deployments from kickoff to renewal. You will join a close-knit EMEA team, driving adoption, renewal and expansion while providing executive-level business reviews and championing customer success.

You’ll collaborate with Product to relay feedback and help shape the roadmap, leveraging AI signals to anticipate adoption gaps and

Qualifications

• Proven CS experience managing a portfolio of large Enterprise accounts.
• Experience with Enterprise deployments where change management and data governance were central.
• Clear commercial wins: customers retained and expanded.
• Strong communication and influencing skills, with exec presence.
• Solid project management skills and the drive to thrive in a fast-moving role.

Responsibilities

• Lead deployments end to end and scope work with internal/partner teams.
• Spot risks early and propose mitigations to protect timelines and renewals.
• Use AI-powered signals to drive adoption and address blockers.
• Drive renewals and expansions in collaboration with AE and customers.
• Provide executive business reviews tying usage to measurable impact.
• Shape product by feeding customer feedback to Product.

Skills

Enterprise accounts

Change management

Executive presence

Cross-functional

Project management

AI mindset

Job description

Описание: Amplitude is the leading AI analytics platform, helping over 5,200 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com. As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Own the outcome, not just the relationship. Some of Europe’s biggest brands run on Amplitude.

As a Senior Customer Success Manager, you make sure they get real results from it.

You’ll own 15–20 Major Enterprise accounts across DACH, Benelux and the Nordics, and stay with each one from kickoff through renewal and expansion.

You’ll join an established, close-knit EMEA team where people build careers. Many of them have grown into bigger roles here, and you can too.

Задачи:

• Lead deployments end to end.
• Scope the work, build the plan, run kickoff, and coordinate internal and partner teams so every account hits its milestones.
• Spot risk early and fix it.
• Use AI-powered health signals to catch adoption gaps and blockers before they affect timelines, renewals or results.
• Grow adoption.
• Run hands‑on working sessions, find new use cases, and show customers how new capabilities help them grow.
• Tell the value story.
• Build success plans and executive business reviews that tie Amplitude usage to measurable business impact.
• Drive revenue with your AE.
• Work together on renewals and expansion: coach champions, build the business case, and find the next opportunity.
• Shape the product. Bring customer feedback back to Product so it influences what Amplitude builds next.
• Raise the bar. Build playbooks, share what works, and help the team deliver at scale.

What sets you apart

• Commercial instinct: You understand how each customer makes money and connect Amplitude to the results that matter to them.
• Prescriptive by default: You know what good looks like, push back on bad implementation patterns, and hold customers to their own success criteria.
• Diagnostic mind: You see problems coming and find creative ways around them.
• Comfortable with ambiguity: You figure things out on your own and come to every conversation with a point of view.
• AI‑first: AI is already part of how you work, and you’re always testing better ways to use it.

Требования:

• Proven Customer Success experience managing a portfolio of large Enterprise accounts.
• Experience with Enterprise deployments where change management and data governance were central.
• Clear commercial wins: customers you’ve retained and expanded.
• Strong communication and influencing skills, with exec presence.
• Solid project management skills and the drive to thrive in a fast-moving, independent role.

Our values:

• Humility: We operate from a place of empathy and openness, seeking to understand many points of view.
• Ownership: We take the initiative to solve problems that drive our shared company success.
• Growth Mindset: We’re tenacious in the face of challenges and seek feedback in order to grow ourselves and others.
• Customer Centricity: We put the customer at the center of everything we do and are deeply committed to their success.

Benefit programs include:

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer‑paid premiums for employee Medical, Dental, Vision on select plans.
• 401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually.
• Flexible time off, paid holidays, and more.
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), new hire home office equipment, and much more.
• Excellent Parental benefits including: 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back‑up Child Care support.
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions.
• Employee Stock Purchase Program (ESPP).

Other fun facts about Amplitude:

• Our customers love us! They’ve said we’re the #1 product analytics solution for 23 quarters in a row on G2.
• We care a lot about product innovation.
• We’ve made significant investments in talent and infrastructure to build the most powerful AI analytics platform on the market.
• We invest in our people. We offer mentorship programs, management training, and wellness initiatives. We give back to our communities.
• We give every Ampliteer a charitable giving grant and paid volunteer time off.
• We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.
• We’re a global and fast‑growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
• Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom.

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