Senior Customer Success Manager - Cloud Growth

Spectrum Business; Kansas City (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

Spectrum Business is seeking a Customer Success Manager III to oversee a portfolio of strategic customers, driving adoption, value realization, and high-quality experiences. You will partner with Sales, Delivery, and Support to align outcomes with customer goals and to sustain long-term relationships.

The role emphasizes proactive engagement, business reviews, and expansion opportunities. A customer-centric mindset and strong communication are essential for success in this client-facing position.

Qualifications

• Bachelor's degree in a related discipline with 6 years' related experience.
• Experience in Customer Success, Client Services, or Account Management.
• Strong communication and relationship management skills.

Responsibilities

• Manage a portfolio of customers and serve as their primary Customer Success contact.
• Develop and maintain Customer Success Plans aligned to customer objectives and desired outcomes.
• Monitor adoption, utilization, and health to identify opportunities and risks.
• Collaborate with Sales, Delivery, Operations, Consulting, Engineering, and Support to ensure seamless service.
• Conduct Quarterly Business Reviews and drive renewal readiness.

Skills

Customer Success

Client Services

Account Management

Customer Experience

Consulting

Education

Bachelor's degree in related field

Tools

CRM platforms

CRM software

Job description

Spectrum Business is seeking a Customer Success Manager III to oversee a portfolio of strategic customers, driving adoption, value realization, and high-quality experiences. You will partner with Sales, Delivery, and Support to align outcomes with customer goals and to sustain long-term relationships.

The role emphasizes proactive engagement, business reviews, and expansion opportunities. A customer-centric mindset and strong communication are essential for success in this client-facing position.