Senior Customer Success Manager – Cloud & Growth

Spectrum Business; Atlanta (GA); On-site; USD 85,000 - 115,000; Full time

Job summary

Spectrum is seeking a Customer Success Manager III to manage a portfolio of enterprise customers and help them adopt RapidScale solutions, delivering measurable business outcomes. You will partner with Sales, Delivery, Operations, Consulting, Engineering, and Support to ensure consistent service, ongoing value, and long-term success.

The ideal candidate is customer-focused, highly organized, and capable of juggling multiple priorities while building trusted relationships with customers and

Qualifications

• Bachelor's degree in a related discipline with 6 years' experience, or equivalent combinations as outlined.
• Experience in Customer Success, Client Services, Account Management, or Consulting in a B2B tech/services environment.
• Strong communication, relationship management, and problem-solving skills.

Responsibilities

• Manage a portfolio of assigned customers as their primary Customer Success contact.
• Develop and maintain Customer Success Plans aligned to customer objectives and outcomes.
• Monitor adoption, utilization, and health to identify opportunities and risks.
• Partner with customers to maximize value of RapidScale solutions throughout their lifecycle.
• Escalate concerns and coordinate internal resources for timely resolution.
• Guide onboarding, adoption, engagement, and renewal readiness activities.
• Conduct quarterly business reviews and maintain engagement plans and success metrics.

Skills

Customer Success

Account Management

Client Services

Relationship Management

Communication

Cross-functional Collaboration

CRM

Problem-Solving

Education

Bachelor's degree in related field

Tools

CRM platforms

Job description

Spectrum is seeking a Customer Success Manager III to manage a portfolio of enterprise customers and help them adopt RapidScale solutions, delivering measurable business outcomes. You will partner with Sales, Delivery, Operations, Consulting, Engineering, and Support to ensure consistent service, ongoing value, and long-term success.

The ideal candidate is customer-focused, highly organized, and capable of juggling multiple priorities while building trusted relationships with customers and