Senior Customer Success Manager, AI-Powered Security (UK/I)

Cato Networks; London (KY); On-site; USD 93,000 - 126,000; Full time

Job summary

Cato Networks is seeking a Senior Customer Success Manager for the UK/I region to act as a trusted advisor from deployment through renewal. Lead customer adoption and expansion with a customer-facing and technical mindset to drive success.

In this role you will cultivate curiosity, creativity, and empathy, building strong relationships across Sales, CS, R&D, and Support teams while guiding customers through post-sale motions and strategic upgrades.

Qualifications

• 5+ years in CS or sales at a high-growth SaaS vendor.
• Experience with networking or security software.
• Excellent customer communication and presentation skills.
• Ability to listen and understand customer needs and provide solutions.
• Ability to influence at all levels and become a Trusted Advisor.

Responsibilities

• Responsible for the health of the assigned accounts and ensure customers stay and grow with us while realizing full value of the technology.
• Develop meaningful relationships with key stakeholders within the customer and Cato’s teams (Sales, CS, R&D, Support).
• Own and orchestrate post-sales motion: QBRs, adoption maturity, renewals and upsells.

Skills

Customer Success

SaaS

Networking

Security software

Presentation skills

Stakeholder management

Travel up to 25%

Job description

Cato Networks is seeking a Senior Customer Success Manager for the UK/I region to act as a trusted advisor from deployment through renewal. Lead customer adoption and expansion with a customer-facing and technical mindset to drive success.

In this role you will cultivate curiosity, creativity, and empathy, building strong relationships across Sales, CS, R&D, and Support teams while guiding customers through post-sale motions and strategic upgrades.