Senior AI Security Customer Success Leader — EMEA

Check Point Software Technologies; United States; Remoto; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Check Point Software Technologies identifies a Senior Customer Success Manager to drive post-sales customer success for its EMEA clients across AI Security products. You will own outcomes, foster executive-level relationships, and collaborate with Support, Solutions Architecture, Product, and Sales to ensure adoption and retention.

You will lead onboarding and adoption programs, build success plans with measurable milestones, and pursue expansion opportunities while addressing renewal risks.

Competenze

• 7+ years in customer success, account management, or technical customer-facing roles.
• Experience with enterprise SaaS products, with a track record managing complex, multi-stakeholder accounts.
• Proven ability to manage multiple products and drive outcomes across large, global enterprise accounts.
• Strong executive presence and the ability to build credibility with CISOs and senior IT and security leaders.
• Excellent written and verbal communication skills, with the ability to present to executives.
• Data-driven approach to customer health, adoption, and retention metrics.
• Fluency in English required; additional European languages are a plus.
• Willingness to travel within the EMEA region as needed.

Mansioni

• Own the post-sales relationship and health for EMEA customers across AI Agent Security, WorkforceAI, and AI Red Team.
• Engage with some of the largest enterprise customers in the world, including CISOs, Heads of IT, Heads of Security, and other senior stakeholders.
• Lead onboarding and adoption programs that take customers from initial deployment to measurable security outcomes.
• Build success plans with clear goals, milestones, and value metrics, and track progress with executive sponsors.
• Drive retention and expansion by identifying new use cases, cross-product opportunities, and renewal risks early.
• Oversee support escalations and ensure timely, high-quality resolution in partnership with the Support team.
• Serve as the voice of the customer, sharing insights with Product and Engineering to shape the roadmap.
• Create repeatable playbooks, enablement content, and reporting for EMEA customer success.
• Partner with Account Managers and Account Executives on account planning, renewals, and expansion strategy.
• Work closely with the post-sales Solutions Architect, who serves as the technical resource for customers, to scope deployments, resolve technical blockers, and deliver technical value.

Conoscenze

Enterprise SaaS experience

Executive communication

Stakeholder management

English fluency

Travel flexibility

Descrizione del lavoro

Check Point Software Technologies identifies a Senior Customer Success Manager to drive post-sales customer success for its EMEA clients across AI Security products. You will own outcomes, foster executive-level relationships, and collaborate with Support, Solutions Architecture, Product, and Sales to ensure adoption and retention.

You will lead onboarding and adoption programs, build success plans with measurable milestones, and pursue expansion opportunities while addressing renewal risks.