Senior Customer Success Manager - AI & Cybersecurity (EMEA)

Check Point Software Technologies; United States; Remoto; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Check Point Software Technologies is seeking a Senior Customer Success Manager to drive post-sales outcomes for EMEA customers across AI Agent Security, Workforce AI, and AI Red Team. You will own customer success, collaborate with Support, Solutions Architecture, Product, and Sales, and build trusted relationships with senior security leaders to ensure adoption and expansion.

You will lead onboarding, measure value delivery, and create scalable playbooks and reporting for complex enterprise

Competenze

• 7+ years in customer success, account management, or technical customer-facing roles.
• Experience with enterprise SaaS products and multi-stakeholder accounts.
• Proven ability to manage multiple products across large global accounts.
• Strong executive presence with CISOs and senior IT/security leaders.
• Excellent written and verbal communication for executives.
• Data-driven approach to health, adoption, and retention metrics.
• Fluency in English; additional European languages a plus.
• Willingness to travel within the EMEA region.
• Experience in cybersecurity, cloud security, or AI/ML product environments.
• Understanding of AI security concepts (prompt injection, data leakage, model risk, governance).
• Experience selling or supporting workforce AI usage products.
• Familiarity with red teaming, penetration testing, or security assessment workflows.

Mansioni

• Own post-sales relationship and health for EMEA customers across AI Agent Security, Workforce AI, and AI Red Team.
• Engage with CISOs, Heads of IT, Heads of Security and other senior stakeholders.
• Lead onboarding and adoption programs to measurable security outcomes.
• Build success plans with milestones and value metrics; track progress with executives.
• Drive retention and expansion by identifying new use cases and renewal risks early.
• Oversee support escalations and ensure timely resolution with Support.
• Represent the voice of the customer to Product and Engineering to shape the roadmap.
• Create repeatable playbooks, enablement content, and reporting for EMEA customers.
• Collaborate with Account Managers and Account Executives on renewals and expansion.
• Work with the post-sales Solutions Architect to scope deployments and resolve blockers.

Conoscenze

Customer success management

Enterprise SaaS experience

Executive communication

Data-driven analytics

English fluency

Travel willingness

CISO engagement

Descrizione del lavoro

Check Point Software Technologies is seeking a Senior Customer Success Manager to drive post-sales outcomes for EMEA customers across AI Agent Security, Workforce AI, and AI Red Team. You will own customer success, collaborate with Support, Solutions Architecture, Product, and Sales, and build trusted relationships with senior security leaders to ensure adoption and expansion.

You will lead onboarding, measure value delivery, and create scalable playbooks and reporting for complex enterprise