Senior Customer Success Manager

Cato Networks; London (KY); On-site; USD 93,000 - 126,000; Full time

Job summary

Cato Networks is seeking a Senior Customer Success Manager for the UK/I region to act as a trusted advisor from deployment through renewal. Lead customer adoption and expansion with a customer-facing and technical mindset to drive success.

In this role you will cultivate curiosity, creativity, and empathy, building strong relationships across Sales, CS, R&D, and Support teams while guiding customers through post-sale motions and strategic upgrades.

Qualifications

• 5+ years in CS or sales at a high-growth SaaS vendor.
• Experience with networking or security software.
• Excellent customer communication and presentation skills.
• Ability to listen and understand customer needs and provide solutions.
• Ability to influence at all levels and become a Trusted Advisor.

Responsibilities

• Responsible for the health of the assigned accounts and ensure customers stay and grow with us while realizing full value of the technology.
• Develop meaningful relationships with key stakeholders within the customer and Cato’s teams (Sales, CS, R&D, Support).
• Own and orchestrate post-sales motion: QBRs, adoption maturity, renewals and upsells.

Skills

Customer Success

SaaS

Networking

Security software

Presentation skills

Stakeholder management

Travel up to 25%

Job description

Cato Networks is the converged network and security cloud for the AI era.

As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents.

Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide.

As a Cato Senior Customer Success Manager for the UK/I region, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.

Curiosity - you have a desire to truly understand our customers' business needs.

Creativity - you can find a sustainable path to yes.

Empathy - you connect at a human level with our customers and you genuinely care

Responsibilities:

• Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
• Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
• Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells

Requirements:

• 5+ year of experience ideally in a Customer Success or sales role at a high growth SaaS software or technology vendor
• Experience and Exposure working with networking or security software solutions
• Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
• Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
• Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
• Must be very well organized and able to work effectively in a nimble and fast-paced environment
• Effective problem solver, shows ownership and wants to see issues resolved
• Comfortable working within a geographically distributed team for a hypergrowth global organization
• Ability to travel up to 25% of the time

Prior Experience:

• Solid technology background, ideally hands-on prior experience on at least a few of the following domains:
  • Routing (static, BGP, EIGRP, etc.)
  • switching
  • SD-WAN
  • Firewall, Proxy
  • Secure Web Gateway/CASB/DLP
  • Identity Management (SSO, SAML, LDAP, etc.)
  • Threat protection mechanisms (IPS, AM, etc.)
  • Load Balancing
  • Networking protocol analysis (TCP, UPD, IP, ICMP, etc.)
  • WAN, MPLS