Strategic Customer Success Manager – Growth & Renewals

Cato Networks; Oregon; Ibrido; USD 140.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401(k)

Stock options

Health Savings/FSAs

Flexible time-off

Paid parental leave

Disability benefits

Descrizione del lavoro

Cato Networks is seeking a Customer Success Manager to guide top customers from deployment to renewal. You will drive adoption, foster expansion, and use your customer-facing and technical expertise to lead customers to success.

Responsibilities include owning post-sales motions, building stakeholder relationships, and ensuring customers realize the full value of the platform. Travel up to 25% may be required.

Competenze

• 4+ years in a Customer Success role at a high-growth SaaS or cybersecurity vendor.
• Experience in full commercial negotiations and some technical escalation.
• Experience with networking or security software solutions.
• Excellent customer communication and presentation skills.
• Ability to listen and understand customer needs and propose sustainable solutions.
• Ability to influence at all levels and become a trusted advisor.
• Well organized and able to work in a fast-paced environment.
• Willingness to travel up to 25%.
• Hands-on experience in routing, SD-WAN, firewalls, CASB/DLP, identity management, threat protection, load balancing, and WAN/MPLS.

Mansioni

• Own the full cycle health of assigned accounts and ensure continued growth and value realization.
• Develop relationships with key stakeholders across the customer and internal teams.
• Lead post-sales motions including QBRs, adoption assessments, renewals and upsells.

Conoscenze

Customer success

Negotiations

Technical escalation

Networking

Security software

Communication

Active listening

Trusted Advisor

Organization

Problem solving

Travel 25%

Distributed teamwork

Routing

SD-WAN

Firewalls

Proxy

CASB/DLP

Identity management

Threat protection

Load balancing

Networking protocols

WAN/MPLS

Descrizione del lavoro

Cato Networks is seeking a Customer Success Manager to guide top customers from deployment to renewal. You will drive adoption, foster expansion, and use your customer-facing and technical expertise to lead customers to success.

Responsibilities include owning post-sales motions, building stakeholder relationships, and ensuring customers realize the full value of the platform. Travel up to 25% may be required.