Cloud Security CSM — Trusted Advisor & Growth

Cato Networks; United States; Remote; USD 140,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Stock options

401(k)

Paid parental leave

Job summary

Cato Networks is seeking a Customer Success Manager to serve our top customers from deployment through renewal, guiding adoption and expansion with a blend of customer-facing and technical acumen.

You will collaborate with Sales, Customer Success, R&D, and Support Engineering to ensure account health, manage QBRs, renewals, and upsells while delivering measurable value to customers and the business.

Qualifications

• 4+ years in a Customer Success/SaaS role at a high-growth company
• Experience in technical escalation and negotiations
• Experience with networking or security software solutions
• Strong communication and presentation skills
• Ability to travel up to 25%

Responsibilities

• Maintain health of assigned accounts and drive growth
• Build relationships with stakeholders across Sales, CS, R&D, Support
• Lead post-sales motions including QBRs, adoption assessments, renewals, and upsells

Skills

Customer Success

Negotiation

Networking

Security software

Tools

SD-WAN

Firewalls

Proxy

Identity Management

Job description

Cato Networks is seeking a Customer Success Manager to serve our top customers from deployment through renewal, guiding adoption and expansion with a blend of customer-facing and technical acumen.

You will collaborate with Sales, Customer Success, R&D, and Support Engineering to ensure account health, manage QBRs, renewals, and upsells while delivering measurable value to customers and the business.