Customer Success Manager

Cato Networks; Oregon; Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k)

Stock options

Health Savings/FSAs

Flexible time-off

Paid parental leave

Disability benefits

Job summary

Cato Networks is seeking a Customer Success Manager to guide top customers from deployment to renewal. You will drive adoption, foster expansion, and use your customer-facing and technical expertise to lead customers to success.

Responsibilities include owning post-sales motions, building stakeholder relationships, and ensuring customers realize the full value of the platform. Travel up to 25% may be required.

Qualifications

• 4+ years in a Customer Success role at a high-growth SaaS or cybersecurity vendor.
• Experience in full commercial negotiations and some technical escalation.
• Experience with networking or security software solutions.
• Excellent customer communication and presentation skills.
• Ability to listen and understand customer needs and propose sustainable solutions.
• Ability to influence at all levels and become a trusted advisor.
• Well organized and able to work in a fast-paced environment.
• Willingness to travel up to 25%.
• Hands-on experience in routing, SD-WAN, firewalls, CASB/DLP, identity management, threat protection, load balancing, and WAN/MPLS.

Responsibilities

• Own the full cycle health of assigned accounts and ensure continued growth and value realization.
• Develop relationships with key stakeholders across the customer and internal teams.
• Lead post-sales motions including QBRs, adoption assessments, renewals and upsells.

Skills

Customer success

Negotiations

Technical escalation

Networking

Security software

Communication

Active listening

Trusted Advisor

Organization

Problem solving

Travel 25%

Distributed teamwork

Routing

SD-WAN

Firewalls

Proxy

CASB/DLP

Identity management

Threat protection

Load balancing

Networking protocols

WAN/MPLS

Job description

Cato Networks is the converged network and security cloud for the AI era.As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI's potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents.Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide.

As a Cato Customer Success Manager , you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.

Curiosity - you have a desire to truly understand our customers' business needs.Creativity - you can find a sustainable path to yes.Empathy - you connect at a human level with our customers and you genuinely care

Responsibilities

• Responsible for the full cycle health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
• Develop meaningful relationships with key stakeholders within the customer as well as Cato's teams (Sales, Customer Success, R&D and Support Engineering)
• Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing/owning renewals and upsells

Requirements

• 4+ year of experience ideally in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company
• Experience in full commercial negotiations as well as some technical escalation
• Experience and exposure working with networking or security software solutions
• Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
• Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
• Ability to influence and persuade at all levels and gain a 'Trusted Advisor' status with key stakeholders
• Must be very well organized and able to work effectively in a nimble and fast-paced environment
• Effective problem solver, shows ownership and wants to see issues resolved
• Comfortable working within a geographically distributed team for a hyper-growth global organization
• Ability to travel up to 25% of the time
• Solid technology background, ideally hands-on prior experience on at least a few of the following domains:
  • Routing (static, BGP, EIGRP, etc.)
  • Switching
  • SD-WAN
  • Firewalls, Proxy
  • Secure Web Gateway/CASB/DLP
  • Identity Management (SSO, SAML, LDAP, etc.)
  • Threat protection mechanisms (IPS, AM, etc.)
  • Load Balancing
  • Networking protocol analysis (TCP, UDP, IP, ICMP, etc.)
  • WAN, MPLS

A reasonable estimate of the total compensation for this role, at the time of posting, is $140,000 - $180,000. Cato operates from a high place of trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skill set, experience, location, training, and certifications. If your requirements fall outside of this range, you are still welcome to apply.

Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include:

• health/vision/dental insurance
• 401(k)
• stock options
• Health Savings/Flexible Spending Accounts
• flexible time-off
• paid parental leave
• disability benefits

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.