Senior AI-Driven Customer Success Leader

Salesforce, Inc.; San Francisco (CA); On-site; USD 123,100 - 227,000; Full time

Job summary

Salesforce, Inc. is seeking a Senior Manager of Customer Success to drive adoption and governance across large-scale AI-enabled deployments.

You will partner with Account Executives, Professional Services, and partners to expand usage, optimize workflows, and demonstrate tangible business outcomes through data-driven insights. You have 6+ years in customer success or related consulting, with 3+ years in enterprise SaaS, and you excel at communicating value to senior stakeholders, guiding

Qualifications

• 6+ years in customer success, professional services, or management consulting focusing on adoption and change management for enterprise SaaS
• Experience participating in governance frameworks or steering committees for large-scale digital transformation
• Strong ability to interpret telemetry, usage data, and performance dashboards to derive actionable insights
• Track record of managing consumption-based accounts and driving utilization through value-based activity
• Ability to present AI outcomes to senior stakeholders and translate capabilities into business value
• Solid understanding of AI/LLM logic and translating agentic capabilities into outcomes

Responsibilities

• Support the Customer Center of Excellence (CoE) and empower customers to govern and scale their AI footprint
• Monitor telemetry, success rates, and friction points to recommend workflow optimizations
• Coordinate with Salesforce Account Executives, Professional Services, and Third-Party Partners to ensure a unified customer experience
• Manage the roadmap for contracted licenses and consumption credits to maximize value realization
• Define, track and report measurable business impact beyond technical deployment
• Identify opportunities for new AI use cases and build the business case for expansion

Skills

Data telemetry

Governance

Analytical fluency

Strategic communication

AI/LLM fluency

Consumption model experience

Tools

Data Cloud

Agentforce

Slack workflows

Job description

Salesforce, Inc. is seeking a Senior Manager of Customer Success to drive adoption and governance across large-scale AI-enabled deployments.

You will partner with Account Executives, Professional Services, and partners to expand usage, optimize workflows, and demonstrate tangible business outcomes through data-driven insights. You have 6+ years in customer success or related consulting, with 3+ years in enterprise SaaS, and you excel at communicating value to senior stakeholders, guiding