Senior Customer Success Manager, AI-Driven Enterprise

100 Salesforce, Inc.

United States

Hybrid

USD 123,000 - 273,000

Full time

12 days ago

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Job summary

Salesforce is seeking a seasoned Customer Success Manager, Senior Manager, to act as a trusted advisor for HLS customers and coordinate Signature deliverables and renewals. This role requires deep Salesforce platform knowledge and strong cross-functional collaboration with account teams.

You'll manage executive relationships, translate complex technical concepts into business outcomes, and be prepared for occasional travel and after-hours support to ensure customer success and renewal velocity.

Qualifications

Minimum 8+ years in technical customer success, Salesforce CRM or SaaS leadership.
Experience with Salesforce Sales Cloud and/or Service Cloud and related platforms.
Management consulting experience and enterprise client exposure.
Strong communication and ability to translate tech into business value.

Responsibilities

Serve as the single point of accountability for Signature deliverables, experience, renewal, and expansion.
Cultivate relationships with IT and business leadership, sponsors, and decision-makers.
Help customers achieve business goals on the Salesforce platform.
Articulate the value of Signature Success to all stakeholders.
Advocate for customers during triage and resolution of high-severity incidents.
Occasional travel to customer sites and after-hours coverage as needed.