Growth-Focused Customer Success Manager — Upsell & Adoption

WinsAbove; Boston (MA); On-site; USD 86,000 - 118,000; Full time

Benefits offered by this job

Stock equity (RSU)

Employee stock purchase plan (ESPP)

Continuous professional development

Mental health benefits

Generous global benefits

Job summary

WinsAbove is looking for a Customer Success Manager to enhance customer relationships and drive product attachment through effective onboarding and proactive engagement. You will act as an advocate for customers and collaborate with sales teams.

The ideal candidate has 5-7 years of experience in a customer-facing role, strong communication skills, and a customer-minded approach. This position offers a competitive salary and a variety of employee benefits.

Qualifications

• 5-7 years of experience in a customer account facing role.
• Customer-minded, always aiming to provide the most value possible.
• Excited by working in an ever-evolving and fluid solution-focused environment.

Responsibilities

• Drive new product attachment and build relationships with customers.
• Partner with the sales team for onboarding experience.
• Act as advisor to customers for effective product usage.

Skills

Strong communication

Attention to detail

Relationship building

Negotiation skills

Job description

WinsAbove is looking for a Customer Success Manager to enhance customer relationships and drive product attachment through effective onboarding and proactive engagement. You will act as an advocate for customers and collaborate with sales teams.

The ideal candidate has 5-7 years of experience in a customer-facing role, strong communication skills, and a customer-minded approach. This position offers a competitive salary and a variety of employee benefits.