Remote Senior Customer Success Manager

Examplecorpsandbox; Portland (OR); On-site; USD 85,000 - 100,000; Full time

Job summary

Greenhouse is seeking a Senior Customer Success Manager to join our team. You will own and nurture customer relationships, demonstrate product knowledge, and advocate for customer needs across Support, Product, Engineering and Sales.

If you’re a proactive communicator who thrives in a fast-growing tech environment, you’ll help customers maximize value and drive renewals. This role is remote, with nationwide scope in the United States.

Qualifications

• Experience with hands-on account management or customer success management in the tech industry.
• Ability to handle conflicting priorities
• Strong written and verbal communication skills
• Your own rare talents! If you don’t meet 100% of the qualifications above, tell us in your cover letter why you’d be a phenomenal fit for this role

Responsibilities

• Own and manage customer relationships to showcase the value of Greenhouse and ensure customer happiness and engagement
• Demonstrate knowledge of products, services, and methodologies to enthusiastically provide support and mentorship
• Serve as a trusted advisor, advocating internally for customer needs and feature requests to Greenhouse’s internal Support, Product, Engineering, and Sales teams
• Partner with the Account Management team throughout the customer lifecycle to prevent churn and ensure renewals
• Team up with our Implementation Strategists through customer onboarding (configuration, data migration, etc.) to ensure the successful launch of new Greenhouse customers
• Collaborate with high-profile and fast-growing companies to revolutionize their hiring processes

Skills

Account management

Customer success

Communication

Job description

Greenhouse is seeking a Senior Customer Success Manager to join our team. You will own and nurture customer relationships, demonstrate product knowledge, and advocate for customer needs across Support, Product, Engineering and Sales.

If you’re a proactive communicator who thrives in a fast-growing tech environment, you’ll help customers maximize value and drive renewals. This role is remote, with nationwide scope in the United States.