Senior Customer Success Leader — Remote & Growth Focus

Informa Group Plc.; Massachusetts; On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Great community

Unlimited PTO

401k match

Career growth opportunities

Job summary

Informa TechTarget, based at our Auburndale, MA office, seeks a motivated Senior Customer Success Manager to nurture client relationships and drive retention, growth, and loyalty across our integrated media and data services. You’ll collaborate with clients’ marketing and sales teams to align product usage with business KPIs.

You will onboard customers, map their workflows, define success metrics, and partner with internal teams to deliver strategic guidance and value, with emphasis on adoption,

Qualifications

• Bachelor’s degree required.
• 4+ years of customer-facing experience in software or Sales/Marketing.
• Knowledge of B2B digital marketing, ad tech, marketing automation systems, lead generation, demand generation and content marketing.
• Extremely detail-oriented; ability to multi-task multiple product and client engagements.
• Creative problem solving with a solutions-oriented, long-term view of customer relationships.
• Strong sales orientation, communication, client-ready presentation and writing skills.

Responsibilities

• Drive customer engagement with Informa TechTarget products, focusing on adoption, expansion and renewal.
• Onboard and enable customers on product functionalities and capabilities.
• Investigate customer workflow and technology stack to identify opportunities.
• Uncover KPIs and areas for optimization; advise on appropriate use cases of data and products.
• Drive usage and recommend integration strategies; create client communications showing success and upsell potential.
• Coordinate with internal teams to prevent/reslove issues and provide data and strategic guidance.
• Present to end users, marketing and sales executives in person, by phone, or video.
• Escalate concerns and provide marketing and sales best practices guidance.

Skills

B2B digital marketing

Ad tech

Marketing automation

Lead generation

Demand generation

Content marketing

Strong communication

Client-facing

Strategic guidance

Education

Bachelor’s degree

Job description

Informa TechTarget, based at our Auburndale, MA office, seeks a motivated Senior Customer Success Manager to nurture client relationships and drive retention, growth, and loyalty across our integrated media and data services. You’ll collaborate with clients’ marketing and sales teams to align product usage with business KPIs.

You will onboard customers, map their workflows, define success metrics, and partner with internal teams to deliver strategic guidance and value, with emphasis on adoption,