Enterprise Customer Success Lead: Adoption & Growth

Giga; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Giga is seeking a Customer Success Lead to own consumption across enterprise production customers. You will drive usage to meet commitments, coordinate across engineers and sales, and define how customer success works at Giga as the first CS hire. You will report to the CEO and collaborate with founders and revenue leadership to shape the CS function.

You will identify fixes that impact customers, quantify costs, and push shipping plans that unlock additional use cases and expansions.

Responsibilities

• Own consumption across enterprise production customers and ensure they hit minimum usage commitments.
• Drive usage and expansion by increasing conversations on the agent, intents live, and channels.
• Coordinate with Forward Deployed Engineers to tune agents and with Enterprise Sales to close expansions.
• Define how customer success works at Giga as the first CS hire and establish processes.
• Communicate roadmaps and shipping plans to customers and help identify next use cases.

Job description

Giga is seeking a Customer Success Lead to own consumption across enterprise production customers. You will drive usage to meet commitments, coordinate across engineers and sales, and define how customer success works at Giga as the first CS hire. You will report to the CEO and collaborate with founders and revenue leadership to shape the CS function.

You will identify fixes that impact customers, quantify costs, and push shipping plans that unlock additional use cases and expansions.