Senior Customer Success Manager

Hudson Talent Solutions; Austin (TX); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Opportunities for professional growth

Competitive salary

Benefits package

Job summary

Hudson Talent Solutions in Austin, Texas is seeking a Senior Customer Success Manager to enhance client relationships and drive product adoption. In this role, you will serve as a trusted partner, guiding clients through onboarding and ensuring their success with our products.

The ideal candidate has a strong background in Customer Success or Account Management and is skilled in communication and relationship building. Join us for a collaborative culture and competitive salary.

Qualifications

• Proven experience in Customer Success, Account Management, or a similar client-facing role.
• Strong communication and relationship-building skills.
• Ability to manage multiple accounts and priorities.

Responsibilities

• Build and maintain strong, long-term customer relationships.
• Lead onboarding and training to ensure smooth adoption of our product.
• Act as the main point of contact for customer questions and success planning.

Skills

Customer Success

Account Management

Communication

Relationship Building

Solutions-oriented Mindset

Tools

Salesforce

Gainsight

HubSpot

Job description

The Role

As a Senior Customer Success Manager, you’ll be the trusted partner for our clients—guiding them through onboarding, driving product adoption, and ensuring they achieve their goals with us. You’ll work closely with cross‑functional teams (Sales, Product, Support) to build strong relationships, solve challenges, and identify opportunities for growth.

What You’ll Do

• Build and maintain strong, long‑term customer relationships.
• Lead onboarding and training to ensure smooth adoption of our product.
• Act as the main point of contact for customer questions, feedback, and success planning.
• Monitor customer health and proactively address risks of churn.
• Collaborate with internal teams to advocate for customer needs and influence product improvements.
• Identify upsell and cross‑sell opportunities in partnership with Sales.
• Deliver regular check‑ins, business reviews, and performance reports to customers.

What We’re Looking For

• Proven experience in Customer Success, Account Management, or a similar client‑facing role.
• Strong communication and relationship‑building skills.
• Ability to manage multiple accounts and priorities with a solutions‑oriented mindset.
• Experience with CRM and customer success tools (e.g., Salesforce, Gainsight, HubSpot).
• A collaborative team player who thrives in a fast‑paced environment.

Why Join Us

• A culture that values collaboration, learning, and customer obsession.
• Opportunities to grow professionally and shape our Customer Success strategy.
• Competitive salary and benefits package.