Senior Customer Success Leader for Seller Growth

Amazon Inc.; Arlington (VA); Presencial; USD 80.000 - 140.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

RSUs

Sign-on payments

401(k) matching

Paid time off

Parental leave

Resumo da vaga

Amazon.com Services LLC in Arlington, VA seeks a Senior Customer Success Manager to drive growth for strategic Seller relationships on the Amazon Store. You will own joint business plans, identify opportunities, and deliver insights with high operational standards.

You will partner with Sellers and cross-functional teams to improve selection, merchandising, traffic, and conversions while navigating ambiguity with ownership and a customer-first mindset.

Qualificações

• Experience with strong project management skills and the ability to thrive in a fast-paced environment.
• Bachelor's degree or equivalent.
• 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
• Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
• Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
• Data Manipulation: Ability to digest and manipulate large data sets by use of pivot tables, lookups, and compound formulas.
• Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.

Responsabilidades

• Drive Seller business growth through customized insights, recommendations, education on tools/products/services, and delivering a positive program experience.
• Identify and action improvements to business input metrics that drive growth and end customer experience. Develop and test solutions before scaling.
• Analyze data and trends to maximize long-term potential for your assigned Seller portfolio.
• Act as a strategic partner for Sellers. Proactively identify opportunities, create tailored solutions, and present compelling value propositions using a consultative approach.
• Lead business strategy development and long-term account plans, collaborating cross-functionally with teams and Sellers to drive customer success.
• Manage and deliver against complex account goals where strategy is undefined. Balance short-term customer needs with longer-term strategic investment.
• Implement and track metrics to measure portfolio success and quality. Use these to guide work and uncover hidden opportunities.
• Build effective working relationships as a trusted advisor and business advocate.
• Deliver timely, accurate, and professional operational support within specified SLAs.
• Drive optimal program and CSM satisfaction.
• Liaise with partner teams and coordinate cross-functionally to resolve Seller issues quickly and with high quality.
• Serve as a consultant with oversight of key strategic activities, following up, escalating, and clearing blockers across organizations. Advocate as the voice of the customer internally using data and anecdotes.
• Educate Sellers on driving incremental growth through tools, policies, products, and programs. Maintain in-depth knowledge to tie recommendations to Sellers' specific goals.

Conhecimentos

Project management

Client management

Data analysis

Communication

Cross-functional collaboration

Formação

Bachelor's degree or equivalent

Ferramentas

Pivot tables

Lookups

Excel

Descrição da vaga

Amazon.com Services LLC in Arlington, VA seeks a Senior Customer Success Manager to drive growth for strategic Seller relationships on the Amazon Store. You will own joint business plans, identify opportunities, and deliver insights with high operational standards.

You will partner with Sellers and cross-functional teams to improve selection, merchandising, traffic, and conversions while navigating ambiguity with ownership and a customer-first mindset.