AI-Driven Customer Success Manager (Office-Flexible)

salesforce.com, inc.; San Francisco (CA); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager to ensure high-value customers achieve significant ROI from Signature Success Plan on our platform. You will act as a trusted advisor, guiding customer organizations through both technical and business challenges while aligning with priorities, projects, and problems.

This role emphasizes adoption of Sales/Service Cloud features, stakeholder management, and collaboration across Sales, Engineering, and Product teams to enable value realization and

Qualifications

• 3+ years of experience in Customer Success, Salesforce, SaaS, or related fields.
• Strong ability to drive business value, facilitate discussions, and influence C-level conversations.
• Experience with Sales Cloud and Service Cloud in customer deployments.

Responsibilities

• Own the delivery of Signature deliverables, the overall customer experience, and renewals.
• Coordinate the Signature lifecycle and plan adoption activities across the customer organization.
• Apply platform best practices to address customer needs and deliver measurable value.
• Partner with Sales, Engineering, and Product Management to solve complex problems and drive customer success.

Skills

Customer Success

Stakeholder Management

Account Management

Consulting Skills

Communication

Cross-functional

Tools

Sales Cloud

Service Cloud

Job description

Salesforce is seeking a Customer Success Manager to ensure high-value customers achieve significant ROI from Signature Success Plan on our platform. You will act as a trusted advisor, guiding customer organizations through both technical and business challenges while aligning with priorities, projects, and problems.

This role emphasizes adoption of Sales/Service Cloud features, stakeholder management, and collaboration across Sales, Engineering, and Product teams to enable value realization and