Senior Customer Success Lead | SaaS (MS 365 & NetSuite)

Appficiency Inc.; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

SnapOn Software is seeking a Customer Success Manager to enhance customer relationships and ensure effective usage of Microsoft 365 and NetSuite products. The role involves onboarding new clients, delivering training, monitoring customer health, and resolving issues. Ideal candidates will have 3-4 years in a similar role, a relevant degree, and strong communication skills. Join us in a growth-oriented environment, committed to integrity and collaboration, and make an impact in our client success journeys.

Qualifications

• 3-4 years of experience in Customer Success, Account Management, or Product Support, ideally in a SaaS environment.
• Strong working knowledge of Microsoft 365 and/or NetSuite platforms.
• Excellent communication and presentation skills, both technical and non-technical.

Responsibilities

• Lead the onboarding of new customers and partners, ensuring effective product setup.
• Deliver comprehensive training sessions to boost customer confidence in using products.
• Maintain organized documentation on customer interactions and feedback.

Skills

Customer Success Management

Communication

Analytical Skills

Problem-Solving

Education

Bachelor’s degree or diploma in Business, Information Systems, or related field

Tools

Microsoft 365

NetSuite

Job description

SnapOn Software is seeking a Customer Success Manager to enhance customer relationships and ensure effective usage of Microsoft 365 and NetSuite products. The role involves onboarding new clients, delivering training, monitoring customer health, and resolving issues. Ideal candidates will have 3-4 years in a similar role, a relevant degree, and strong communication skills. Join us in a growth-oriented environment, committed to integrity and collaboration, and make an impact in our client success journeys.