Remote SaaS Customer Success Manager — Growth & Retention

SkySpecs; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

SkySpecs is seeking a Customer Success Manager to own a portfolio, protect GRR, and influence NRR through strong adoption and health management. The role partners with AEs to ensure value is demonstrated before renewal and surfaces risks early. You will coordinate SMEs, TPMs, and product resources while not owning delivery.

You will drive adoption, track KPIs, and build customer-specific value narratives, connecting Horizon usage to business outcomes across our customers.

Qualifications

• 5+ years in Customer Success, Account Management, or post-sales in SaaS or analytics-driven env.
• Experience managing a portfolio with measurable retention and adoption outcomes.
• Energy, utility, asset-intensive industries or infrastructure software preferred.
• Experience collaborating with Account Executives in land-and-expand models.

Responsibilities

• Own account health and retention; drive value realization across portfolio.
• Lead adoption plans, track usage, and close gaps in capabilities.
• Coordinate SMEs, TPMs, and product teams without owning delivery.
• Identify expansion signals and support AE in renewal conversations.

Skills

GRR/NRR knowledge

QBR facilitation

Account health dashboards

Executive communication

Portfolio organization

Education

BA/BS in Business/Engineering/technical field

Tools

Salesforce

Power BI

CSP SaaS

Job description

SkySpecs is seeking a Customer Success Manager to own a portfolio, protect GRR, and influence NRR through strong adoption and health management. The role partners with AEs to ensure value is demonstrated before renewal and surfaces risks early. You will coordinate SMEs, TPMs, and product resources while not owning delivery.

You will drive adoption, track KPIs, and build customer-specific value narratives, connecting Horizon usage to business outcomes across our customers.