Senior Customer Success Lead - POS & Back-Office (Remote)

PAR Technology; Alton (IL); Remote; USD 90,000 - 130,000; Full time

Job summary

PAR Technology Corporation, a leader in restaurant technology, seeks a Senior Customer Success Manager for POS & Back of House to own relationships with large enterprise restaurant customers.

You’ll drive account plans, manage executive business reviews, monitor health metrics, and coordinate across PAR’s Sales, Support, Professional Services, Product, and Engineering teams in a fast-evolving environment.

Qualifications

• 4+ years in Customer Success, Account Management, or a similar customer-facing role within SaaS or enterprise software.
• Experience in restaurant technology strongly preferred, with relevant retail or hospitality technology backgrounds also considered.
• Track record of owning complex, strategic enterprise relationships with multiple stakeholders.
• Experience building relationships with executive-level customers and leading meaningful business reviews.
• Ability to translate customer goals into strategic account plans that drive value, retention, and growth.
• Enough technical fluency to discuss restaurant technology, POS, payments, and/or back-office environments.

Responsibilities

• Be the strategic partner for a portfolio of large enterprise restaurant customers across the customer lifecycle.
• Build account plans around customer goals, priorities, and blockers, then mobilize the right teams across PAR to make progress.
• Lead Quarterly and Executive Business Reviews with senior stakeholders across Operations, IT, and Finance.
• Track customer health, adoption, and usage to identify opportunities and address risk before it becomes a renewal issue.
• Navigate complex customer challenges by bringing together the right partners across Support, Professional Services, Product, and Engineering.
• Identify expansion opportunities across locations, modules, and products in partnership with Sales and Account Management.
• Own renewal forecasting, account health, and stakeholder mapping.
• Become a trusted expert in PAR’s POS and back-office solutions and the restaurant operations they support.
• Bring the voice of the customer back into PAR, providing thoughtful feedback that helps the broader organization improve.

Job description

PAR Technology Corporation, a leader in restaurant technology, seeks a Senior Customer Success Manager for POS & Back of House to own relationships with large enterprise restaurant customers.

You’ll drive account plans, manage executive business reviews, monitor health metrics, and coordinate across PAR’s Sales, Support, Professional Services, Product, and Engineering teams in a fast-evolving environment.