Senior Customer Success Engineer: Enterprise SME & Adoption Leader

Dynatrace; Detroit (MI); Vor Ort; USD 91.000 - 114.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Professional development

Health benefits

Zusammenfassung

Dynatrace is seeking an experienced Technical Account Manager to serve large enterprise customers in Detroit, focusing on adoption, escalations, and strategic guidance. You will be the customer advocate, coordinate with product teams, and drive success plans across multiple stakeholders.

The role requires deep technical knowledge of Dynatrace and related cloud technologies, strong leadership, and excellent communication skills. On-site work in Detroit with travel as needed.

Qualifikationen

• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
• 4+ years of experience with large enterprise customers
• Demonstrated leadership, mentorship, and organizational behavior
• Track record of going above and beyond for team and customers
• Ability to manage executive relationships (VP/CxO)
• Exceptional English written and verbal communication skills
• SME for Dynatrace technologies and related 3rd party tech
• Willingness to learn new technologies and resolve complex issues

Aufgaben

• Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions and integrations
• Advise on technical objectives and long-term goals of the team
• Provide SME guidance to ensure adoption and growth of the customer footprint
• Advocate for customers to influence product roadmap discussions
• Deliver web-based training to user groups for organizational adoption
• Engage with Product management and support to speed issue resolution
• Prepare for Monthly and Quarterly Business Reviews with customers

Kenntnisse

Customer focus

Leadership

Strategic thinking

Mentorship

Executive communication

Time management

Tactically executing

Dynatrace SME

Ausbildung

Bachelor's degree in Computer Science / Information Technology or equivalent

Tools

Dynatrace

AWS

Azure

Kubernetes

OpenStack/OpenShift

Google Cloud

ServiceNow

BMC

Jobbeschreibung

Dynatrace is seeking an experienced Technical Account Manager to serve large enterprise customers in Detroit, focusing on adoption, escalations, and strategic guidance. You will be the customer advocate, coordinate with product teams, and drive success plans across multiple stakeholders.

The role requires deep technical knowledge of Dynatrace and related cloud technologies, strong leadership, and excellent communication skills. On-site work in Detroit with travel as needed.