Enterprise Automotive Customer Success Lead

Overhaul; Ann Arbor (MI); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Top employee health and well-being

401(k) Matching

Caregiver/adoption/family leave

Employee Assistance Program

Development & Training program

Perks at Work program

Flexible PTO policy

Business casual dress

Job summary

Overhaul in Ann Arbor, MI is seeking a seasoned Enterprise Customer Success Manager to drive product adoption and value realization across assigned accounts.

You will own the full lifecycle from onboarding to expansion, partnering with Sales and Product to align solutions with customer objectives. Travel up to 25% may be required.

Join a dynamic, fast-paced team focused on data-driven insights and measurable customer outcomes, delivering impact across the VIN lifecycle and operations.

Qualifications

• 10+ years in client-facing project management, customer success, or account management in supply chain, automotive, logistics, or B2B SaaS
• Proven track record delivering exceptional service, measurable value, and strong outcomes
• Experience managing and growing enterprise accounts with cross-sell/upsell motions
• Strong multi-project prioritization and attention to detail
• Ability to travel up to 25% and work across executive stakeholders
• Excellent cross-functional communication and presentation skills, collaborating across teams
• Experience in start-up/high-growth environments and a Bachelor’s degree or equivalent

Responsibilities

• Manage assigned enterprise accounts across the full lifecycle including implementation, ongoing engagement, adoption, and value realization
• Serve as primary point of contact for all matters related to assigned clients
• Promote Overhaul value and lead business transformation initiatives
• Ensure timely delivery of solutions aligned with customer needs and scope
• Identify cross-sell and expansion opportunities in collaboration with Sales
• Collaborate with customers and providers to improve VIN completeness and data integrity
• Develop compelling messaging about Overhaul technology and value
• Partner with leadership to create and maintain product roadmaps
• Create and execute project plans, adapting to changing requirements
• Maintain client project documentation and records
• Identify and respond to project risks and scope changes
• Lead quarterly business reviews focused on adoption and value creation

Skills

Client-facing

Project management

Cross-functional collaboration

Strategic account growth

Communication & presentation

Self-starter in fast-paced env

Education

Bachelor's degree or equivalent

Tools

Microsoft PowerPoint

Microsoft Excel

AI productivity tools

Job description

Overhaul in Ann Arbor, MI is seeking a seasoned Enterprise Customer Success Manager to drive product adoption and value realization across assigned accounts.

You will own the full lifecycle from onboarding to expansion, partnering with Sales and Product to align solutions with customer objectives. Travel up to 25% may be required.

Join a dynamic, fast-paced team focused on data-driven insights and measurable customer outcomes, delivering impact across the VIN lifecycle and operations.