Senior Customer Success & Campaign Ops Lead

Egreenservices; Annapolis (MD); On-site; USD 98,000 - 143,000; Full time

Benefits offered by this job

Mentorship

Benefits

Job summary

CyberCore Systems in Annapolis, MD is seeking a Senior Customer Service Representative to write the next chapter using Salesforce Service Cloud and a sharp instinct for what customers actually want.

This role leverages 6 years of sales marketing cycles and hands-on experience to drive campaigns, partnerships, and customer engagement across Maryland.

You will join a client-centric team with mentorship, benefits, and flexible work options, with a compensation range of $98,000 to $143,000 per year.

Qualifications

• Resilience demonstrated across 6 years of sales marketing cycles.
• Hands-on sales marketing experience with ability to handle follow-up questions.
• Empathy and strong communication with customers.

Responsibilities

• Coordinate with agencies and vendors to deliver campaigns on time and on budget.
• Integrate CyberCore Systems into trusted sales and marketing conversations with buyers.
• Develop a Cold Calling-driven scoring model for the team.
• Manage event sponsorships and lead-capture programs across Annapolis, MD.
• Lead trade shows and pop-ups throughout MD.
• Set weekly cadence to keep reps accountable.

Skills

Sales marketing experience

Empathy

Customer-facing communication

Resilience in sales cycles

Tools

Jira Service Management

Job description

CyberCore Systems in Annapolis, MD is seeking a Senior Customer Service Representative to write the next chapter using Salesforce Service Cloud and a sharp instinct for what customers actually want.

This role leverages 6 years of sales marketing cycles and hands-on experience to drive campaigns, partnerships, and customer engagement across Maryland.

You will join a client-centric team with mentorship, benefits, and flexible work options, with a compensation range of $98,000 to $143,000 per year.