Senior Customer Service Representative

Egreenservices; Annapolis (MD); On-site; USD 98,000 - 143,000; Full time

Benefits offered by this job

Mentorship

Benefits

Job summary

CyberCore Systems in Annapolis, MD is seeking a Senior Customer Service Representative to write the next chapter using Salesforce Service Cloud and a sharp instinct for what customers actually want.

This role leverages 6 years of sales marketing cycles and hands-on experience to drive campaigns, partnerships, and customer engagement across Maryland.

You will join a client-centric team with mentorship, benefits, and flexible work options, with a compensation range of $98,000 to $143,000 per year.

Qualifications

• Resilience demonstrated across 6 years of sales marketing cycles.
• Hands-on sales marketing experience with ability to handle follow-up questions.
• Empathy and strong communication with customers.

Responsibilities

• Coordinate with agencies and vendors to deliver campaigns on time and on budget.
• Integrate CyberCore Systems into trusted sales and marketing conversations with buyers.
• Develop a Cold Calling-driven scoring model for the team.
• Manage event sponsorships and lead-capture programs across Annapolis, MD.
• Lead trade shows and pop-ups throughout MD.
• Set weekly cadence to keep reps accountable.

Skills

Sales marketing experience

Empathy

Customer-facing communication

Resilience in sales cycles

Tools

Jira Service Management

Job description

Revenue is a story, and CyberCore Systems wants a Senior Customer Service Representative in Annapolis to write the next chapter using Salesforce Service Cloud and a sharp instinct for what customers actually want. Sized right for 6 years of Salesforce Service Cloud, this MD role pays $98,000 - $143,000 and opens a path you actually want to walk.

Key Responsibilities

• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Plant CyberCore Systems in the sales marketing conversations buyers already trust
• Stand up a Cold Calling-driven scoring model the whole team believes
• Manage event sponsorships and lead-capture programs across Annapolis, MD
• Run point on trade shows and pop-ups throughout MD
• Set the weekly cadence that keeps CyberCore Systems reps accountable

What You'll Bring

• Resilience measured across 6 years of sales marketing cycles
• Hands-on sales marketing experience that holds up to follow-up questions
• Solid Jira Service Management grounding, plus Empathy you can pick up on the fly
• Demonstrated knack for making the forward-thinking feel manageable

Think of CyberCore Systems as the client-centric engine behind some of the most trusted sales marketing products on the market. Inclusion isn't a slogan here; it shapes how we hire, promote, and run every meeting.

Come for $98,000 - $143,000, stay for the mentorship, the benefits, and the rare flexibility that makes CyberCore Systems a results-oriented place to grow.