Senior Customer Success Architect - AI & Analytics

Strategy; Tysons (VA); On-site; USD 114,000 - 206,000; Full time

Job summary

Strategy is seeking a Senior Customer Success Manager to bridge enterprise customers with Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle, ensuring customers deeply integrate Strategy's cloud-native architecture, Mosaic semantic layer, and AI-powered analytics into their core stack.

Your goal is to drive measurable value, retain revenue, and expand through strategic adoption, quarterly business reviews, and executive alignment.

Qualifications

• 7+ years in a customer-facing CS role within SaaS/enterprise software.
• Experience managing strategic enterprise accounts across multi-stakeholder orgs.
• Ability to analyze usage data and provide data-driven expansion recommendations.

Responsibilities

• Lead technical strategy and customer success across accounts.
• Conduct QBRs with business and technical stakeholders and drive ROI.
• Guide cloud-native architecture adoption and Mosaic/AI analytics integration.
• Identify upsell/cross-sell opportunities with cross-functional teams.
• Collaborate with Sales, Product, and Engineering to realize value.

Skills

Cloud-native services

Kubernetes

Docker

AWS

Cloud certification

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Job description

Strategy is seeking a Senior Customer Success Manager to bridge enterprise customers with Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle, ensuring customers deeply integrate Strategy's cloud-native architecture, Mosaic semantic layer, and AI-powered analytics into their core stack.

Your goal is to drive measurable value, retain revenue, and expand through strategic adoption, quarterly business reviews, and executive alignment.