Senior Customer Success Manager, Enterprise AI & Data

Quest Software Canada Inc; Northern (KY); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Annual bonuses

Health benefits

Flexible work options

Generous PTO

Wellness programs

Professional growth

Job summary

Quest Software is seeking a Customer Success Manager to lead a team of CSMs supporting Quest’s strategic accounts. You’ll drive engagement, ensure success plans, and collaborate with Sales, Renewals, Product, and Support to deliver measurable outcomes.

You will establish relationships with key stakeholders, monitor KPIs, and guide executives through business reviews to maximize value realization and renewals, while fostering growth opportunities across our SaaS and security solutions.

Qualifications

• 3+ years in a customer success or account management role.
• Experience with platform management and security solutions is a plus.
• Strong communication and relationship-building skills.
• Ability to manage escalations and drive adoption and outcomes.

Responsibilities

• Proactively manages named accounts and drives engagement and satisfaction.
• Establishes relationships with customer stakeholders and conducts regular check-ins.
• Develops and maintains strategic Success Plans aligned with value milestones.

Skills

Customer success

Account management

Stakeholder management

Communication

Escalation handling

Cross-functional collaboration

Data-driven decisions

AI tools usage

Education

Bachelor's degree

Tools

Gainsight

Totango

Salesforce

Job description

Quest Software is seeking a Customer Success Manager to lead a team of CSMs supporting Quest’s strategic accounts. You’ll drive engagement, ensure success plans, and collaborate with Sales, Renewals, Product, and Support to deliver measurable outcomes.

You will establish relationships with key stakeholders, monitor KPIs, and guide executives through business reviews to maximize value realization and renewals, while fostering growth opportunities across our SaaS and security solutions.