Senior Customer Service & Orders Specialist

Packaging Corporation of America; Salt Lake City (UT); On-site; USD 54,000 - 68,000; Full time

Benefits offered by this job

401k plan

Paid vacation

Paid holidays

Bonus

Job summary

Packaging Corporation of America is seeking a Senior Customer Service Representative in the Salt Lake City area to provide superior service, manage orders, and coordinate with design, sales, and production teams. The role emphasizes accurate invoicing, timely delivery, and strong customer relationships.

The position requires several years in customer service with order entry experience and proficiency in Word, Excel and Outlook. Competitive compensation and benefits are provided.

Qualifications

• Education equivalent to high school diploma required.
• Five (5) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
• Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.

Responsibilities

• Receive, process, and track assigned orders through to scheduling with internal departments to ensure on-time delivery and accurate invoicing.
• Communicate significant information regarding customer accounts/orders to appropriate internal departments.
• Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
• Serve as a link between the customer and design, sales and production teams to meet customer requirements including scheduling production and delivery dates.
• Maintain organized customer files.
• Investigate and resolve customer complaints including billing issues and escalates as needed.
• Manage on-hand inventory levels and reconcile to customer orders, forecasts and just in time schedules; perform month-end physical inventory.
• Provide direction and support to other customer service representatives or back-up to Manager as needed.

Skills

Customer service

Order entry systems

Relationship building

Communication

Analytical skills

Teamwork

Multitasking

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

High school diploma

Associate degree or accounting coursework

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Packaging Corporation of America is seeking a Senior Customer Service Representative in the Salt Lake City area to provide superior service, manage orders, and coordinate with design, sales, and production teams. The role emphasizes accurate invoicing, timely delivery, and strong customer relationships.

The position requires several years in customer service with order entry experience and proficiency in Word, Excel and Outlook. Competitive compensation and benefits are provided.